How to see the enewsletter images in your emails

By Ralph Cartwright

Sometimes when you open an email, such as the monthly enewsletter from APS NSW, you can’t see the wonderful pictures of gardens or flowers that might brighten your day!

There are dozens of ways that people read their emails and each one has a slightly different way of getting to the right setting. You need to make sure your system knows to Load remote content or Display external images.

Using Mail on Apple

If you are using an Apple computer or iPad with Mail for your emails, here is what to do. 

  • Double click on the enewsletter email in your in-box. It will open up in a new window. 
  • Move your mouse to the top left corner and click on the word ‘Mail’, which is in bold letters. A sub-menu will open below. The first item is ‘About Mail’ and the second item is ‘Preferences’.
  • Click once on the word ‘Preferences’ to open a new window on your screen.
  • Look along the top of this window to find the icon with a pair of glasses called ‘Viewing’. Click once on this icon.
  • Find the check-box with the words ‘Load remote content in messages’ next to it.
    • If this box already has a blue tick in it, click once on the tick to make it disappear, then a second time to make the tick come back.
    • If the box is empty, then click in it once to make the blue tick appear.
  • Close that window using the red button at the top left of that small window.
  • Close Mail by using the keyboard shortcut or from the Mail/Quit mail command at the top left of your screen.
  • Re-open Mail, by clicking on the blue postage stamp icon, wait for all your messages to come back up and double click on the APS NSW enewsletter email. All the pretty pictures should now be visible.

Using Google Gmail

Click the gear icon in the top right corner of the page.

  • Select Settings.
  • On the General tab, click the ‘Always display external images’ radio button.
  • Scroll to the bottom of the page and click Save Changes.

Using other email systems

Other email clients will have a similar system. Google can probably help.